To qualify as a Top Rated Seller you must meet the following requirements that I've copied from eBay: (my notes in green)
- You have at least 100 transactions with US buyers over the most recent 12-month period. (that sounds like a lot but really only 9/month)
- You have at least $1,000 in sales with US buyers over the most recent 12-month period. (again, really only $10 per transaction!)
You've uploaded valid shipment tracking to My eBay within your promised handling time for at least 90% of transactions with US buyers in the last 3 months. (If you print your postage online through eBay, the tracking is uploaded automatically. I never have to do anything extra to meet this requirement! Sweet!)
Exceptions: You're not required to upload tracking for:
Transaction defect rate:
The defect rate is the percentage of a seller's transactions that have one or more of the following transaction-related defects :
To meet eBay's minimum standard, sellers can only have up to 5% of transactions with one or more transaction over the most recent evaluation period. To qualify as a Top Rated Seller, sellers can only have a maximum 2% of transactions with one or more defects over the most recent evaluation period. Only transactions with US buyers count toward your seller performance on eBay.com.
The defect rate won't affect your status until you have transactions with defects with at least 8 different buyers, at least 5 different buyers to impact Top Rated status, within your evaluation period.
Sellers can have a maximum of 0.3% of eBay Money Back Guarantee or PayPal Purchase Protection closed cases without seller resolution over the most recent evaluation period. That means the buyer opened the case, you weren't able to resolve it, the buyer reached out to eBay or PayPal to review it, and eBay found you responsible.
Sellers with 400 or more transactions over the past 3 months are evaluated based on the past 3 months and sellers with fewer than 400 transactions are evaluated based on the past 12 months.
Learn more about fair performance evaluation.
You meet the following eBay Money Back Guarantee and PayPal Purchase Protection case requirements:
If you meet the above requirements and add a couple more, you will be rated a Top Rated Plus Seller and qualify for the boost in search (!!) and the 20% fee discount. Awesome! Those 2 extra requirements are:
Qualifying your listings for Top Rated Plus seal and discounts
To qualify for Top Rated Plus benefits, you need to be a Top Rated seller and your eligible listings need to:
- Provide a 14-day (or longer) money-back return policy
- Provide same- or 1-business-day handling time
You can read more about all of this on eBay's info page, found here.
I love the TRS program! I was really proud when I heard I earned it and it definitely gives me an extra reason to keep working hard. I would be sad if I lost it but you can always earn it back. :)