Monday, October 27, 2014

eBay Top Rated Seller Benefits :: 27/31

If you decide to go all out on eBay, and by all out I mean sell about 9 items per month, you've made the first step in qualifying for eBay's Top Rated Seller & TRS Plus benefits!

To qualify as a Top Rated Seller you must meet the following requirements that I've copied from eBay:  (my notes in green)

Sales requirements:
  • You have at least 100 transactions with US buyers over the most recent 12-month period. (that sounds like a lot but really only 9/month)
  • You have at least $1,000 in sales with US buyers over the most recent 12-month period. (again, really only $10 per transaction!)
Tracking requirements:
You've uploaded valid shipment tracking to My eBay within your promised handling time for at least 90% of transactions with US buyers in the last 3 months.  (If you print your postage online through eBay, the tracking is uploaded automatically.  I never have to do anything extra to meet this requirement!  Sweet!)
  • 1 business day handling time:  If a buyer pays on Tuesday, you need to upload tracking by 11:59:59 pm Pacific Time on Wednesday.
  • Same business day handling time:  If you offer same business day handling, you also have 1 business day to upload valid tracking information. For example, if a buyer pays on Tuesday at 10:00 am Pacific Time, you need to upload tracking by 11:59:59 pm Pacific Time on Wednesday. The tracking number must have at least one carrier scan recorded within your promised handling time.
  • Handling time is measured in business days. Weekends and holidays aren't counted. For example, if you specify 1-day handling time and a buyer pays on Friday, Saturday, or Sunday, you need to upload tracking by 11:59:59 pm Pacific Time on Monday. (I love Friday sales!  :)  I normally ship on Saturdays but it's nice knowing I don't have to!)
  • If a buyer purchases items from multiple listings, each listing (or transaction) must have a tracking number, even if all the items have been combined into a single order for shipping.
Exceptions: You're not required to upload tracking for:

Transaction defect rate:
The defect rate is the percentage of a seller's transactions that have one or more of the following transaction-related defects :
  • Detailed seller rating of 1, 2 or 3 for item as described (describe that item well!!  be overly cautious then you will surprise them rather than disappoint them!)
  • Detailed seller rating of 1 for shipping time (ship fast!)
  • Negative or neutral feedback (customer comes first, do everything you can to make sure they are satisfied!)
  • A return initiated for a reason that indicates the item was not as described (list ALL flaws in that condition description box!!)
  • An eBay Money Back Guarantee or PayPal Purchase Protection case opened for an item not received or an item not as described
  • Seller-initiated transaction cancellation
To meet eBay's minimum standard, sellers can only have up to 5% of transactions with one or more transaction over the most recent evaluation period. To qualify as a Top Rated Seller, sellers can only have a maximum 2% of transactions with one or more defects over the most recent evaluation period. Only transactions with US buyers count toward your seller performance on eBay.com.
The defect rate won't affect your status until you have transactions with defects with at least 8 different buyers, at least 5 different buyers to impact Top Rated status, within your evaluation period.
Sellers can have a maximum of 0.3% of eBay Money Back Guarantee or PayPal Purchase Protection closed cases without seller resolution over the most recent evaluation period. That means the buyer opened the case, you weren't able to resolve it, the buyer reached out to eBay or PayPal to review it, and eBay found you responsible.
Sellers with 400 or more transactions over the past 3 months are evaluated based on the past 3 months and sellers with fewer than 400 transactions are evaluated based on the past 12 months.
Learn more about fair performance evaluation.
You meet the following eBay Money Back Guarantee and PayPal Purchase Protection case requirements:
Case requirements

Percentage of cases
Cases closed without seller resolution
0.30%

There is a lot of chatter about the relatively new Defect Rate and how it is so unfair to sellers and blah, blah, blah.  I am not saying it is or it isn't.  All I know is that I don't have time to worry about what might happen!  Instead I choose to spend my time doing my best work up front, offering quick shipping and great customer service and hoping for the best.  So far, so good!  If you are offering a great item with a thorough description at a good price with fair shipping, you are pretty much going to be okay.  YES, there are some crazies out there but they really are FEW and FAR between.  (I hope this doesn't call them to me.  hahaha)

If you meet the above requirements and add a couple more, you will be rated a Top Rated Plus Seller and qualify for the boost in search (!!) and the 20% fee discount.  Awesome!  Those 2 extra requirements are:

Qualifying your listings for Top Rated Plus seal and discounts

To qualify for Top Rated Plus benefits, you need to be a Top Rated seller and your eligible listings need to:
  • Provide a 14-day (or longer) money-back return policy
  • Provide same- or 1-business-day handling time


    You can read more about all of this on eBay's info page, found here.

    I love the TRS program!  I was really proud when I heard I earned it and it definitely gives me an extra reason to keep working hard.  I would be sad if I lost it but you can always earn it back.  :)

    THIS is my landing post...you can click here to see a list of every post this month! 
    See all the Nester's 31 Days participants HERE!

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